Privacy Policy — 7j778

1 Data We Collect

When you use the 7j778 platform — whether browsing as a guest, registering an account, making a deposit, placing a bet, or contacting our support team — certain personal data is collected. This section describes the categories of data we collect and the circumstances in which each category arises.

1.1 Data You Provide Directly

The following data is collected when you voluntarily submit it to 7j778:

• Registration Data: Full name, date of birth, email address, mobile number, and city of residence provided when creating your 7j778 account.
• Identity Verification (KYC) Documents: Scanned copies or photographs of your National Identity Card (NID), passport, or driver's licence, and proof of address documents submitted as part of the verification process.
• Payment Information: Details of your registered payment method (bKash number, Nagad number, Rocket number, Upay number, or Visa/Mastercard details) submitted during deposits or withdrawal requests.
• Support Communications: Records of conversations with the 7j778 live chat team and any emails sent to [email protected], including the content of your messages and any attachments.
• Promotional Claims: Information submitted when opting into a bonus, tournament, or seasonal promotion, including any referral codes used.

1.2 Data Collected Automatically

When you access the 7j778 website, certain technical data is collected automatically by our systems:

• Device and Browser Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
• Usage and Navigation Data: Pages visited, time spent on each page, click patterns, game sessions accessed, bets placed, deposit and withdrawal transaction logs, and session timestamps.
• Geolocation Data: Approximate geographic location derived from your IP address, used to apply relevant access controls and display localised content. 7j778 does not collect precise GPS-level location data.
• Cookie and Tracking Data: Data collected via session cookies, analytics cookies, and similar technologies as described in Section 4 of this Privacy Policy.

1.3 Data Collected from Third Parties

In limited circumstances, 7j778 may receive data about you from trusted third-party sources, including fraud prevention agencies, payment processors, and identity verification service providers. This data is used solely to verify your identity, prevent fraud, and comply with anti-money laundering (AML) obligations. 7j778 does not purchase marketing lists or acquire personal data from data brokers.

2 How We Use Your Data

7j778 processes personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes described at the point of collection. The following table summarises our primary data-processing purposes and the legal basis under which each is carried out.

2.1 Core Platform Operations

• Account Creation and Management: Your registration data is used to create and maintain your 7j778 account, authenticate your identity when you log in, and manage your account settings and preferences.
• Processing Deposits and Withdrawals: Payment data is used to facilitate fund transfers between your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and your 7j778 account balance.
• Delivering Gaming Services: Behavioural and session data is used to deliver the games and betting markets you access, record your bet history, calculate and credit winnings, and maintain accurate account balance records.
• Customer Support: Communications data is used to respond to your support enquiries, resolve disputes, and maintain records of interactions for quality assurance purposes.

2.2 Legal and Compliance Obligations

• Identity Verification (KYC): Identity documents are processed to verify that you meet the minimum age requirement (18+) and that your account details are accurate and consistent.
• Anti-Money Laundering (AML) Monitoring: Transaction data and account activity are monitored to detect and prevent money laundering, fraud, and other unlawful financial activity.
• Responsible Gaming Compliance: Behavioural and activity data may be analysed to identify patterns indicative of problem gambling behaviour, enabling the support team to reach out proactively or apply account-level protective measures.

2.3 Platform Improvement and Security

• Security Monitoring: Technical and behavioural data is used to detect unauthorised account access attempts, fraud, bot activity, and other security threats in real time.
• Analytics and Optimisation: Aggregated, anonymised usage data is analysed to improve site performance, game selection, and the overall user experience. Individuals cannot be identified from this aggregated data.
• Personalisation: With your consent, 7j778 may use your preferences and activity history to tailor promotional content, game recommendations, and platform notifications to your interests.

3 Data Sharing & Third Parties

7j778 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, to deliver the full range of services on the platform, certain categories of data are shared with trusted third-party service providers and partners under strict contractual confidentiality obligations.

3.1 Categories of Third Parties

• Payment Processors: Your financial transaction data is shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa/Mastercard networks) solely to process deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data processed on their platforms.
• Identity Verification Providers: KYC document data may be processed by third-party identity verification service providers to confirm the authenticity of submitted documents and cross-check identity against fraud databases.
• Game Software Providers: When you play a casino game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, or Microgaming), your player session data — including bets placed and game outcomes — is transmitted to that provider's platform servers. Game providers are contractually prohibited from using this data for any purpose other than delivering the game session.
• Analytics Service Providers: Anonymised or pseudonymised technical data may be shared with web analytics platforms to measure site traffic and user behaviour patterns. Individual users cannot be identified from this data.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or account abuse, relevant account and transaction data may be shared with specialist fraud prevention agencies or law enforcement authorities as required by applicable law.

3.2 International Data Transfers

As an offshore gaming platform, 7j778's servers and some of its third-party service providers may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally, 7j778 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual data processing agreements with all third-party partners.

3.3 Business Transfers

In the event that 7j778 undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may form part of the transferred assets. In such an event, affected users will be notified via the registered email address before their data is transferred to any new controller, and the acquirer will be required to honour the terms of this Privacy Policy.

4 Cookies & Tracking Technologies

7j778 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, maintain the security of your session, and gather anonymised usage analytics. This section explains what cookies are, which types 7j778 uses, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) by a website when you visit it. Cookies allow websites to recognise your device on subsequent visits, remember your preferences, keep your session active while you navigate between pages, and collect aggregate analytics data about how users interact with the site.

4.2 Types of Cookies Used by 7j778

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your 7j778 account and using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or play games, but may reduce the quality of your personalised experience.

For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Common browser cookie settings pages can be found by searching "[your browser name] manage cookies" in any search engine.

4.4 Local Storage and Similar Technologies

In addition to cookies, 7j778 may use browser local storage to retain lightweight data (such as your preferred game layout or notification dismissed state) between sessions. This data is stored locally on your device and is not transmitted to 7j778 servers. You can clear local storage data via your browser's developer tools or privacy settings.

5 Data Security & Retention

7j778 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. While no system can guarantee absolute security, we continuously review and update our practices to reflect current industry standards.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 7j778 servers is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the site.
• Encrypted Data Storage: Sensitive personal data stored on 7j778 servers — including identity document data and payment method references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data on internal systems is restricted to authorised personnel only, based on the principle of least privilege. All internal access is logged and monitored.
• Two-Factor Authentication (2FA): 7j778 offers optional two-factor authentication for player accounts, adding a second layer of protection beyond your password.
• Penetration Testing: 7j778 engages independent security specialists to conduct periodic penetration tests and vulnerability assessments of the platform's infrastructure.

5.2 Data Breach Response

In the event of a confirmed data breach that poses a material risk to your personal data, 7j778 will notify affected users via their registered email address as promptly as practicable. The notification will describe the nature of the breach, the categories of data affected, the steps 7j778 has taken to contain the breach, and the recommended actions for affected users to protect themselves.

5.3 Data Retention Periods

7j778 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required to fulfil legal and compliance obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with AML record-keeping obligations.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction, to support dispute resolution, fraud investigations, and regulatory compliance.
• Support Communications: Retained for up to 3 years from the date of the interaction, then permanently deleted unless the record is required in connection with an ongoing dispute or investigation.
• Analytics Data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users. Pseudonymised analytics data is retained for up to 24 months before being anonymised or deleted.
• KYC Documents: Retained for 5 years after account closure. Original document images are deleted once verification is complete; only a verification record is retained.

6 Your Privacy Rights

As a user of the 7j778 platform, you have a number of rights in relation to the personal data we hold about you. 7j778 is committed to respecting and facilitating the exercise of these rights. To submit a request under any of the following rights, contact the support team via live chat or email at [email protected]. All requests will be acknowledged within 5 business days and fully processed within 30 days, measured in Bangladesh Standard Time (BST, UTC+6).

6.1 Right of Access

You have the right to request a copy of all personal data that 7j778 holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receipt of a valid SAR, 7j778 will provide a structured summary of your data in a commonly used, machine-readable format where technically feasible.

6.2 Right to Rectification

If any personal data held by 7j778 about you is inaccurate or incomplete, you have the right to request that it be corrected. For standard account details (name, contact number, email address), you may be able to update these directly via your account settings. For identity documents or payment method records, contact support to initiate a correction request.

6.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. As noted in Section 5.3, certain categories of data must be retained for mandated periods and are exempt from erasure requests during those periods.

6.4 Right to Restrict Processing

You may request that 7j778 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data held, while 7j778 verifies your claim. During a restriction period, your data will not be processed beyond storage and the handling of your request.

6.5 Right to Data Portability

Where data is processed based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that it be transferred directly to another controller where technically feasible.

6.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, 7j778 will immediately cease processing your data for marketing purposes. You may also object to processing based on legitimate interests where you believe your individual interests, rights, or freedoms outweigh those interests.

7 Children's Privacy

7j778 is strictly an adult-only platform intended for individuals aged 18 years and above. We do not knowingly collect, process, or store any personal data from children under the age of 18. Access to all features of the 7j778 platform — including account registration, deposits, and game play — is prohibited for minors.

If 7j778 becomes aware that personal data has been collected from a person under the age of 18, the account will be immediately suspended, all associated data will be permanently deleted as soon as technically possible, and any deposited funds will be returned via the original payment method after identity verification of the account holder.

We strongly encourage parents and guardians to use parental control software and to maintain open conversations with young people about the risks of gambling and the importance of responsible online behaviour. Information on responsible gaming tools and self-exclusion is available on the Responsible Gaming page.

8 Policy Updates & Contact

8.1 Updates to This Privacy Policy

7j778 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, new legal requirements, or improvements to how we describe our practices. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where the changes are significant, registered users will be notified via their registered email address with a summary of the key changes.

Your continued use of the 7j778 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the platform and may request account closure as described in the Terms & Conditions.

8.2 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the way 7j778 handles your personal data, please use the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available on-site 24 hours a day, 7 days a week
• Response Time: Within 3 minutes via live chat; within 12 hours via email
• Time Zone: All response times are measured in Bangladesh Standard Time (BST, UTC+6)

When contacting us regarding a privacy matter, please include your registered username or the email address associated with your 7j778 account so that we can locate your records and respond efficiently. Do not include sensitive documents or full payment method numbers in initial contact messages — our support team will guide you through the secure submission process where required.